Refund Policy

All merchandise sales are final. Sherwayne Towing, LLC does not offer refunds, returns, or exchanges for any merchandise purchased through our website or other sales channels.

If you receive an item that is damaged during shipping or if you receive the wrong item, please contact us within 48 hours of delivery.

To process your request, you must provide:

• Your order number

• A description of the issue

• Clear photos of the item received

• Clear photos of the packaging

Once your claim has been reviewed and approved, we will provide a replacement item at no additional cost, subject to product availability.

Replacement requests will only be considered for:

• Items damaged during shipping

• Incorrect items shipped by Sherwayne Towing, LLC

Requests submitted after 48 hours of delivery may not be eligible for replacement.

Shipping charges are non-refundable. Replacement items approved under this policy will be shipped at no additional cost to the customer.

For assistance regarding merchandise orders, damaged items, replacement requests, or website purchases, please contact:

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Website & Merchandise Support
📧 support@sherwaynetowing.com

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For trucking, towing, equipment rentals, roadside assistance, and all other service inquiries, please contact:

Sherwayne Towing, LLC
📞 (340) 513-4386